FAQ

 

The spaces you are renting were built in the 1920's. What amenities do they have?

The Warehouse

  • updated electrical

  • industrial overhead lighting, chandeliers, and stage lighting all on dimmable switches

  • new restrooms

  • new heat and air conditioning

The Garden Patio

  • overhead string lights

  • new restrooms

  • electrical outlets  
     

Can I come see the space?

Yes! We would be happy to give you a scheduled walk-through and answer any questions to help you make your decision to book. Once the space is booked our Event Team will be available for additional walk-throughs for you and your vendors. You may book your walk-through by clicking here.

HOW DO I HOLD A DATE?

To hold a date you need to contact Emily Simpson at Emily@the4eleven.net. If the date is available, we will offer a 7 day soft hold while details are discussed and a contract is generated. A hold is not secure until a signed contract is returned with the required deposit. In the event that another party is interested in the venue before we receive these items we will offer you a deadline to submit the contract and deposit before releasing the hold to the other party. If the date you requested has an existing hold we will offer the previous party a deadline and then contact you when the deadline is over.

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept cash, cashier’s check or all major credit cards.

What are the options for getting ready in the space prior to my event?

The Baker Suite is a large space that is artfully decorated in a midcentury modern eclectic style and perfectly suited for a bridal party or green room! Complete with an adjoining kitchenette and restroom, it is the perfect place to land before your event! It connects to the Warehouse but has a private entrance and is included in the rental price of the Warehouse.  

WHO PROVIDES LINENS, GLASSWARE, ETC?

Linens are your responsibility and will be organized through your planner. Glassware can be rented through your caterer or bartending service. We can also place rental orders for you and pass along the charge.

Who does the setup and breakdown of my tables and chairs?

The 4 Eleven handles all set up and break down of tables and chairs.

When can we start setting up for our event?

Your setup time starts at the time of your contracted rental time.

When do I need to have everything out of the space?

We require everything out of the space at the end of your contracted event.

CAN I USE MY OWN CATERER?

Yes, you can choose any caterer you’d like. We have a fabulous selection on our preferred vendors list if you would like a recommendation.

IS THERE A KITCHEN?

There is a basic prep kitchen with refrigerator, hotbox, sinks with sprayers and 6 prep tables. We do not allow cooking inside the venue, but please inquire with the venue manager to discuss cooking options. In addition, we charge a $250 usage fee for the caterer or food handler to use the kitchen. This will be billed to the party renting the space, not to the caterer.

Do you have an ice machine on-site?

No, the Host or caterer is responsible for providing ice for your event.

CAN I USE AN EVENT PLANNER?

Yes. We prefer the use of an event planner or organizer as it will allow for a more successful event, because they are experienced and well equipped for most situations.

CAN I DROP OFF ITEMS THE DAY BEFORE?

It is unlikely, but you can discuss this with the venue manager after booking. In the event that we have storage available or there is not an event booked that day we may be able to coordinate it. The 4 Eleven is NEVER responsible for items left unattended.

Do you have a sound system?

No, any sound equipment must be provided by a band and/or DJ or other rental company.

Are there decorating restrictions?

Yes, you may only affix objects to the walls with painters tape. We do allow draping and rigging from the ceiling when done by a professional company. We do not allow the use of glitter, confetti, stickers or silly string. Rose petals, rice, bird seed and/or sparklers may only be used outside the facility on South Main Street and must me cleaned up after the event.

Are pets allowed to be part of the ceremony and reception?

Yes, pets are allowed to be part of the ceremony and reception, but must be leashed and cleaned up after. 

WHAT IS THE LIGHTING LIKE?

We have overhead industrial lighting, 3 beautiful chandeliers, and permanent stage lighting. Each have their own dimmer switch to allow you to darken or highlight any area of the space based on your preference. We also have multiple strands of string lights for your use.

Can two events happen simultaneously on my event day?

No, we will never book two events on the same day. You have exclusive rights to the venue during your event.  

When is the damage deposit refunded?

The damage deposit is refunded within two weeks after the event date.

Do you charge tax and gratuity?

No, we do not. Our fee schedule is as follows: rental fee, refundable damage deposit and catering kitchen fee.

Is smoking allowed?

Smoking is not allowed inside any of the buildings or on the Garden Patio. Smoking is only allowed outside on S Main St.

WHAT IS YOUR RESTROOM SITUATION?

We have fully updated Men’s and Women’s facilities.

IS IT WHEELCHAIR ACCESSIBLE?

Yes. The Garden Patio, Warehouse and restrooms are wheelchair accessible.

 
 

What is the venue capacity?

We can seat up to 350 guests indoors with a DJ and/or band and dance floor.

Can I provide my own alcohol?

Yes, we are a BYOB venue. Alcohol may only be brought in by the Host of the event and must be served by a TABC licensed and bonded bartender. We are happy to help secure bar staff and pass along the charge.

Can I host both my wedding ceremony and reception at 4 Eleven?

Yes, both ceremony and reception can take place at 4 Eleven. Guests will enjoy cocktail hour in the Garden Patio while the space is transitioned. Transitioning the room is included in the rental cost.

How much does it cost to rent each space?

Please contact our Event Team for pricing.

Are there other fees?

There is a $1000 refundable damage deposit and a $250 catering kitchen cleaning fee. We also require every event to purchase a day of insurance policy.

How do I secure my event date for the space I want?

A non-refundable 50% deposit is required to secure your space. The remaining 50% rental fee, refundable damage deposit and catering kitchen fee are due 90 days prior to your event.

How long do I have access to the venue on the day of my event?

Friday-Sunday events have access to the venue for 11 hours on the day of your event. Within the 11 hours you are allowed a 5-hour event time. Additional event hours may be purchased for $450/hr. We require a 3-hour minimum for weekday events.

Are tables and chairs provided?

Yes, the following tables and chairs are included in your rental fee. Click here for more information.

Chairs

  • 300 fruitwood garden chairs

  • 30 mahogany x-back chairs

Tables

  • Farm tables – 5 (8’ X 40”)

  • 60 inch round tables – 26 (14 wood top, 12 plastic top)

  • 30 inch cocktail tables – 10

  • 60 inch half rounds- 3

  • 8ft rectangle – 10

  • 6ft rectangle – 10
     

Will there be security at my event?

Yes, The 4 Eleven hires and covers the cost of  an off-duty police officer to monitor events Friday-Sunday. Weekday event must hire their own security officer if serving alcohol and the guest count is 100+.

What is required for cleanup?

All rentals, personal items, and any thing else brought in for your event must be removed from the space the night of your event. You or your caterer/vendors are responsible for collecting all trash from the facility and disposing it in the dumpsters located on the east side of our building. You have one hour after your event end time for cleanup.

Do you provide catering?

No, we do not provide catering. We have an on-site restaurant that can provide catering, or you can bring in any caterer or food truck you would like.

Can I have a food truck?

Yes, food trucks are very fun in our space. Food trucks can set up either in the front or back of our venue.

DO YOU HAVE A PREFERRED VENDORS LIST?

Absolutely! Please contact our Event Team for the list.

CAN I ACCESS THE VENUE FOR REHEARSAL PRIOR TO THE EVENT?

Yes, a one-hour rehearsal time will be scheduled around The 4 Eleven’s event schedule.

Can I have a live band?

Yes. We have 6 – 20amp dedicated outlets for bands.

Do you have an elevated stage?

No, our stage is flush with the concrete floor. If you would like an elevated stage this will need to be brought in by a professional company.

DO YOU HAVE A PROJECTOR AND/OR PROJECTION SCREEN?

The 4 Eleven does not have a projector or screen, but we are happy to connect you with our preferred vendors who do.

ARE CANDLES ALLOWED?

Yes, however all candles must be contained in votives and the flame must be 2” below the top of the container. Open flames are not allowed anywhere in the building.

IS THERE VALET?

We would be happy to connect you with our preferred valet company. Please inquire with the Event Team when booking an event.

WHAT IS THE PARKING SITUATION?

The 4 Eleven has exclusive rights to the parking lot across the street with 125 spots. There are also 75 public parking spaces on S. Main St. and Broadway. We can also connect you with our preferred valet service if you wish to offer valet for your guests.

WHAT IS YOUR CANCELLATION POLICY?

If after signing the contract the applicant cancels the booking more than ninety (90) days prior to the event date, the applicant will lose the rental deposit of (50% of quoted fees). If the cancellation occurs within ninety (90) days of the event date, the damage deposit will be refunded but the full rental fee will be retained.

HOW FAR IN ADVANCE SHOULD I BOOK?

It is hard to say, but we always encourage the sooner the better. There are months where we have a full calendar a year in advance and months with openings up to a month prior.

Do I have to provide day of insurance for my event?

Yes, we require all events to have a day of insurance policy. The Host must maintain event insurance coverage of at least $1,000,000 naming The 4 Eleven as additional insured.  Event insurance can be purchased through www.eventhelper.com and ranges from $100.00 to $150.00. Proof of insurance must be shown 90 days prior to event date.

WHERE DO GUESTS ENTER?

Guest enter through the oversized industrial wooden sliding door on historic S. Main St.

Do you allow photo shoots?

Yes, photo shoots are allowed Tuesday-Friday. Please contact our Event Team for pricing and availability.

 

For answers to all other questions contact us by emailing Emily@the4eleven.net.